Helpdesk & Support

ICTS Helpdesk is your first point of contact for all IT and communications related issues. We offer support, guidance and service for all your IT, Communications and System related requirements and problems. All students, researchers, teaching and non-teaching staff of Amrita School of Arts & Sciences, Kochi. are entitled to avail the services of ICTS Help-desk. The Helpdesk is manned by trained personnel who operates through a software interface ensuring that the service and procurement requests by users are properly managed, and also informing the enduser regarding the progress of the ticket.

Ways to contact us

  • Online: Sending an email to is a quick and easy way to log your request or problem and track your progress.
  • By phone: +91 0484 280 2899 or Extn 111 from a College telephone.
  • In person: Visit ICTS Department, A-308, second floor, Amrita School of Arts & Sciences, Kochi Campus.
  • Via Web Interface: You can visit the link ICTS ONLINE Help-desk Login with your asas credentials and follow instructions.

We respond to most requests within a day.

Working Hours

The ICTSHelp-Desk provides IT support between 08.45AM and 6.00 PM every weekday. We are closed during Sundays and other Nationalholidays.

Out of Hours Support

If you require assistance outside of our opening hours, you can still get help or report a problem in these ways:

  • Log your problem by sending an email to or via weblink and we will get back to you as soon as we can.
  • Read the helpful information and guides in our FAQs & Help Section.
    For critical problems that are disrupting services and systems, the Out of Hours Helpdesk can be contacted by calling our usual telephone number (+91 0484 280 2899 or extn 111 from a College telephone) and you will be transferred to an ICTS personnel working on shift.


Brahmasthanam, Edappally North P.O. Kochi - 682 024, KERALA

Visit Office

Block-A 2nd Floor

+91 0484 280 2899, EXTN: 111